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Book Ace car hire

Driver's age: 26-65
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Ace customer reviews

5.7
FairBased on 3,707 verified guest reviews
Pros +
Cons -
  • They held $200 even though I used a credit card. (in 11 reviews)
Show reviews that mention
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A
2.0 Poor
I don’t take the time to write negative reviews lightly, but in this case, I feel obligated to share my experience in the hope that it leads to real improvement. My recent rental with this company was marked by a series of avoidable issues. The pickup process was disorganized and understaffed, with long wait times and little communication. The vehicle I received was not the class I reserved, and though substitutions happen, there was no explanation or courtesy adjustment offered. Worse, the car given had an engine problem—which the staff insisted I take it. It was not until I put my foot down that they gave me another one. When I brought these concerns to the attention of staff, the response was dismissive and unprofessional. I expect better from a company that markets itself on reliability and customer care. To be clear, I don’t expect perfection, but I do expect accountability. A customer should not have to chase down basic service or feel like their concerns are being brushed aside. To the management team: you are in a competitive industry where trust and efficiency are everything. I strongly encourage you to revisit your training protocols, vehicle maintenance checks, and customer service approach. You still have the opportunity to turn this around. Until then, I will be taking my business elsewhere—and encouraging others to do the same
A
2.0 Poor
When I booked the car through Kayak, it was quoted as $7/day for 5 days, and with extra charged came out to $72, which I thought was reasonable so I booked. Turns out at the desk, after you’ve checked out, they hand me a folded invoice with a surprise additional charge of $91. When I questioned this they said it is a mandatory liability insurance charge. I was furious this was not included anywhere in the quote when booking the car. That charge is triple the actual cost of the daily rental. Why would ACE/Kayak not include that insurance charge, that makes up the bulk of charges, in the booking process when they include all the other mandatory fees? This is deceitful and predatory, and I was forced to pay more than double the price Kayak quoted. I’ve reached out to ACE and of course they haven’t offered any apologies or refunds. Apart from all that, the car wasn’t great. It was old with over 40k miles, no extra features, ands the seats were all stained.
A
4.0 Mediocre
I received a dirty car. The original booking stated a Nissan Murano and I received a Kia Sorrento. And far from professional.
P
8.0 Very Good
Great
A
10.0 Wonderful
For the agent to stop pressuring me to buy their insurance packages .. besides that 10+ rental - best value for the money.
D
10.0 Wonderful
Great service. We dropped off early before the shuttle service started so the manager drove us to our airline in the rental car so we did not have to unload luggage twice.
J
10.0 Wonderful
I ALWAYS rent with ACE if possible!…….the process is quick, employees great and prices are consistently the lowest!!!!
A
10.0 Wonderful
Car smelled a bit funny when the AC was running. Otherwise everything was great.
C
2.0 Poor
Before I rent with them I call to make sure that I was able to do what I want before rent. I use your page as a third party, you guys make me pay for insurance in advance wich was not accepted in ACE and they couldn't rent me the car after I call to make sure and I was given wrong info. Now I'm trying to get my money back from insurance and no one to talk to in KAYAK or the third party insurance company that u guys selected for me. This insurance thing with u guys is a scam and ridiculous negotiation I'm doing everything In my power because you guys ste gonna return my money. Horrible customer service, horrible!!!
A
2.0 Poor
Didn’t rent a car

How other car hire agencies scored

Ace car hire prices in Australia

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$46/day
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Nissan Qashqai car
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Mitsubishi Outlander car
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Best prices found by KAYAK users in the past 48 hours.

Where can I find Ace car hire?

Address

330 Nudgee Road

Hours

Phone

61 7 3868 3833
View deals

Good to know

Most popular city

Manchester

Most popular car type

Standard

Average price

$53/day

Good deal

$38/day

Top tips for hiring a car from Ace

  • 25% of our users found car hire from Ace for $52 or less
  • Book your car hire from Ace at least 7 weeks before your trip in order to get a below-average price.
  • Compact car hire from Ace is around 44% cheaper than other car types, on average.

FAQs about hiring a car from Ace

  • How much does it cost to hire a car from Ace?

    On average a car hire from Ace costs $121 per day.

  • What is the most popular car hire from Ace?

    Compact (Opel Meriva or similar) is the most frequently booked car hire type from Ace.

  • How many car hire locations does Ace have?

    Ace has 445 hire locations worldwide. Take a look at our Ace hire location map to find the best car hire near you.

  • Which countries does Ace have car hire locations in?

    Albania, Antigua And Barbuda, Argentina, Aruba, Australia, Barbados, Brazil, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Curaçao, Cyprus, Czech Republic, Dominican Republic, Finland, France, Georgia, Germany, Greece, Grenada, Guam, Guatemala, Guyana, Haiti, Honduras, Iceland, Israel, Italy, Jamaica, Jordan, Kenya, Kyrgyzstan, Latvia, Lebanon, Lithuania, Malta, Martinique, Mexico, Montenegro, Morocco, Mozambique, Netherlands, New Zealand, Nicaragua, Panama, Peru, Poland, Portugal, Puerto Rico, Qatar, Romania, Réunion, Saint Lucia, Saint Martin, Serbia, Spain, Sri Lanka, St. Maarten, Suriname, Sweden, Tanzania, Trinidad and Tobago, Turkey, Turks and Caicos Islands, U.S. Virgin Islands, United Arab Emirates, United Kingdom and United States

  • How much does it cost to hire a car from Ace for a week?

    On average a car hire from Ace costs $845 per week ($121 per day).

  • How much does it cost to hire a car from Ace long term for a month?

    On average a car hire from Ace costs $3,621 per month ($121 per day).

Everything you need to know for your Ace car hire

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